FREQUENTLY ASKED QUESTIONS

All our furnishings are curated with your child’s safety in mind. It is extremely important to us that we meet the highest safety and cleanliness standards. 

• All bed pillows (add-on) are brand-new and taken out of their original packaging in front of you. These are yours to keep.
• All linens are professionally cleaned and come in a plastic bag directly from the cleaner.
• Rugs are vacuumed and spot cleaned after every event.
• Breakfast trays are cleaned and disinfected after each use.
• Items are replaced if necessary. You won’t see any wear and tear on our stuff. 

The spacing requirement will depend on the party size.  Each tent and mattress set requires a footprint of about 4’x6’.   The A-frame tents sits snugly around the width of the mattress.

Your design team (Squad) would like a large, clear and clean area for setup.  Tents can be configured several ways to allow various spaces to accommodate a party.  Please ensure that you have double checked the space you have available for the number of tents required.   We will not be responsible for moving furniture.

Unfortunately, if our tents do not fit into the available space you have provided, there isn't anything we can do and we would hate to have any unhappy campers! 

Please contact us if you are unsure. You can send us the dimensions of your space and even photos and we can help you work out how the tents will fit.

Because of the custom nature of our design appointments, many variables are considered in the length of time it will take for set-up. Each design appointment is allotted 2 hours to ensure we are able to get everything looking just as we both have envisioned.

Please contact us regarding this request. While all of our tents are handcrafted and designed for indoor use only, depending on the requested location, we may be able to accommodate an outdoor party. This would be allowed on a case-by-case basis to ensure the longevity and cleanliness of our products. Extra padding or protection for the underside of our tents may be required at an additional charge.

 A 40% deposit of the Package total is required to book an event. The deposit secures the date and time. In order to confirm your event, a contract must be signed along with the deposit. Terms and conditions are found within the contract. The remaining balance is due on the date of the event.  Payment is accepted through PayPal, check or cash. (Checks are deposited the same day of the party. Non-sufficient fund fees will apply.)

Parties are so much fun and there is nothing like a Sleepover Squad party to celebrate and create lasting memories!  However, we understand that things can happen.  Given the custom nature of our services and the amount of care that goes into planning and executing each sleepover party, we require a minimum of 2 full weeks notice to cancel your event in order to receive a full refund.  Customized add-on services can not be refunded. Please contact us with any questions. 

As parents ourselves, we know that things can happen with a houseful of excited party guests.  To maintain the quality and beauty of our tents and decor, we kindly ask that the following be kept in mind:

• Please avoid slime, glow sticks, nail polish, markers, crayons, paints, candies, greasy foods and colored beverages in or around our tents and furnishings. These items damage our linens and will require us to hold a portion of the security deposit in order to be replaced. 
• Decorative pillows are not be used to sleep on but rather placed to the side at night. 
• Avoid eating or drinking in the tents.
• Avoid messy crafting activities in or around the tents. 
• We love our fur friends but they can damage mattresses and decor. Please avoid pets in or around tents.
• Please do not move, mess with or tamper with our tents in any way. Should you have any issues, please let us know right away.
• All rented items need to be in the same location and position as they were upon drop-off. Your Squad will break-down and remove rented items during pick-up appointment. Please do not attempt to break down tents on your own.

We appreciate your understanding!